AI IT Automation: The Next Big Shift in Corporate Technology

Corporate IT departments have long been burdened with repetitive tasks — from resetting passwords to tracking laptops and software licenses. These processes, while essential, consume valuable time that could be better spent on innovation. Now, AI IT automation is stepping in to handle these tasks more efficiently.

One startup leading this transformation is XperiencOps (XOPS), which has raised nearly $40 million from Activant Capital and FPV Ventures. By combining artificial intelligence with a “knowledge graph” approach, XOPS aims to connect multiple data systems and create a unified, intelligent IT management platform.

The Problem: IT Busy Work and Fragmented Data

Many organizations struggle with fragmented data scattered across various systems. IT teams must manually link information to answer simple questions, such as:

Who has access to which devices?
Which employees qualify for hardware upgrades?
How should access be managed for employees who travel?

This “human middleware” — IT staff acting as connectors between different systems — creates bottlenecks and delays.

The Solution: AI as the New IT Workforce

XOPS replaces manual processes with AI-powered software bots that automatically manage IT policies. The system collects data from diverse sources — including data centers, software systems, and databases — to build a knowledge graph. This visual map of relationships between devices, people, and systems allows for instant decision-making and automation.

For example, Broadcom, a global semiconductor leader, provided XOPS with 17 data sources, including mobile billing, security logs, and device monitoring. In return, XOPS built a real-time profile for each device, enabling complete lifecycle management for employee laptops.

Real-World Impact: Saving Time and Millions in Costs

Broadcom’s IT team of 40 people supports nearly 50,000 employees — an enormous workload. By automating the laptop lifecycle, XOPS reduced downtime for engineers and eliminated unused hardware sitting in warehouses.

Additionally, AI IT automation has helped Broadcom cut millions of dollars in unnecessary software license spending, freeing up budget for strategic technology investments.

Why AI IT Automation Is Different This Time

While AI in IT operations (AIOps) isn’t new, today’s AI systems are far more advanced. Modern agentic AI systems don’t just monitor — they take actions on behalf of humans.

According to Gartner’s Arun Chandrasekaran, the key advantage is their ability to “reason” across complex topics. However, trust remains a challenge, as companies must ensure clean data integration and train staff to work alongside AI rather than fear job loss.

The Future of AI in IT Departments

Gartner predicts that by 2026, 30% of enterprises will automate more than half of their network operations — up from less than 10% in 2023. As AI adoption accelerates, IT teams will transition from routine maintenance to strategic innovation, reshaping the corporate technology landscape.

Wrapping It Up

The age of AI IT automation has arrived. Tools like XOPS are proving that intelligent automation can drastically reduce busy work, improve operational efficiency, and deliver massive cost savings. For businesses ready to embrace the future, the question isn’t if they should adopt AI-powered IT systems — it’s when.
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